At Couleur Chocolat, protecting your personal information is a priority. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our e-commerce website.

1. Collection of personal information

We may collect the following information when you use our site:

• Name, first name, address, telephone number and email address
• Delivery and billing address
• Payment information (securely processed by a third-party provider)
• Purchase history and product preferences
• Browsing data (IP address, device type, cookies, etc.)
  

Collection is carried out only with your consent, as required by law.

2. Use of Information

We use your information to:

• Process your orders and ensure product delivery
• Manage your customer account and preferences
• Communicate with you (order confirmation, customer service, promotions if you have consented)
• Improve our website and personalize your experience
• Comply with our legal and regulatory obligations
  

3. Communication to third parties

Your personal information may only be communicated:

• To service providers necessary for processing orders (e.g. payment services, delivery)
• To the competent authorities if required by law
• With your explicit consent, for any other communication
  

We do not sell your personal information to third parties.

4. Consent and withdrawal

By using our site, you consent to the collection and use of your personal information as described. You may withdraw your consent at any time, subject to legal or contractual requirements.

5. Conservation and security

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, in accordance with applicable laws.
Physical, administrative and technological security measures are in place to protect your data against loss, theft or unauthorized access.

6. Your rights

In accordance with Quebec and Canadian legislation, you have the right to:

• Access your personal information
• Request their rectification if they are incomplete, inaccurate or ambiguous
• Request deletion of your information where permitted by law
• File a complaint with the Commission d’accès à l’information du Québec if you believe your rights have not been respected
  
  

7. Cookies and similar technologies

We use cookies to enhance navigation, analyze traffic, and personalize content. You can configure your browser to refuse cookies, but some features of the site may not function properly.

8. Changes to the Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website, with the update date indicated.

9. Contact details

For any questions, requests for access or rectification, or to exercise your rights, you can contact the person responsible for the protection of personal information:


Paule Ménard-Pelletier
36, 2nd Street West,
Sainte-Anne-des-Monts, Quebec, Canada,
G4V 2H1
info@couleurchocolat.ca